ABOUT US

Toronto technical support

References

Finding the right IT company is critical to the success of your business. We encourage any new or potential clients to call any of our listed clients and hear first hand why we are the right Technical Support Company for you.

  Reference Letters
  Case Studies
  Testimonials
  Contact Us

Reference Letters

For your reference, we have listed some reference letters to help you make this vital decision.

Letter of Reference for Technical Support

Letter of Reference for Technical Support
Letter of Reference from IT Outsourcing Letter of Reference for IT Outsourcing
Reference Letter for Project Management

Reference Letter for Project Management
Reference Letter from Technical Support

Reference Letter for Technical Support
Reference Letter from Technical Support

Reference Letter from Non-Profit
Reference Letter from Non Profit

Reference Letter from Non-Profit
Reference List

Reference List

Case Studies

For your reference, we have created a few case studies of successful changes and solutions we have provided/

Case Study of Small Business Solution Case Study: Fully managed IT Services for Small Business
Case Study of Small Business Solution Case Study: of Small Business Solution
Case Study of IT and Infrastructure Planning Case Study: Outsourced IT better than Full Time staff

Testimonials


Q. When you call them with a problem or question how is their response time? Do they get right back to you? Do you have to wait a few hours or possibly next day?


"Their response time is excellent... they are prompt and efficient and if the problem can be fixed immediately or on the phone they do it."
Mark H. Arnold
Senior Partner, GMA Law

"Response times depend on the nature of the situation. They are always very responsive. If you mark an issue as urgent/emergency, they respond immediately, within 20 min. If an issue is marked as a low priority they work with you on the timing. Everything is still handled within hours not days."
Corrado Licini
Controller, Endeavour Magic + Logic

"Their response time has been excellent. We have not had issues with them on any of the projects we have undertaken together."
Dan Hutt
Director, Campus Police Services



Q. When you require a piece of hardware of software replaced or installed, do you have any problems or is the transition usually pretty smooth?


"Their response time is excellent... they are prompt and efficient and if the problem can be fixed immediately or on the phone they do it."
Mark H. Arnold
Senior Partner, GMA Law

"Response times depend on the nature of the situation. They are always very responsive. If you mark an issue as urgent/emergency, they respond immediately, within 20 min. If an issue is marked as a low priority they work with you on the timing. Everything is still handled within hours not days."
Corrado Licini
Controller, Endeavour Magic + Logic

"Very smooth. Any problems we have had are not of their making."
Dan Hutt
Director, Campus Police Services



Q. Do the D-Tech consultants come in during the typical work day or do they do their computer updates/maintenance at night or on weekends?


"They will come over in an emergency but usually maintenance takes place at night I rarely see them at our office."
Mark H. Arnold
Senior Partner, GMA Law

"It depends on what our needs are. If it needs to be done immediately, they will come in when asked. But for regular maintenace or by request, they handle these issues in the evenings and weekends. Always flexible to our requirements and always concious about disrupting daily work flow."
Corrado Licini
Controller, Endeavour Magic + Logic

"We have an IT department and all updates are done with them during the day but at our request."
Dan Hutt
Director, Campus Police Services



Q. How would you rate their service out of 10? 10 being the best.


"As no one ever gets a 10 from me as no one is perfect I would rate them 9."
Mark H. Arnold
Senior Partner, GMA Law

"I have had nothing but excellent service. 9.5"
Dan Hutt
Director, Campus Police Services



Q. Do you feel they make reasonable recommendations in regards to new hardware/software purchases or do you feel that most of the recommendations are not really needed in order for your company to operate or are a waste of money?


"Their recommendations are almost always reasonable and we rely on them for it."
Mark H. Arnold
Senior Partner, GMA Law

"Yes, I feel like they make the right recomendations. Nothing is done without purpose or value."
Corrado Licini
Controller, Endeavour Magic + Logic

"Their recommendations have always been prudent and reasonable, avoiding over specification and designed for the longer term."
Dan Hutt
Director, Campus Police Services


Contact Us

We offer prompt and friendly technical support and service. Contact our IT Company now!


Call Toronto IT Services 1-888-489-1797 (toll free)
416-489-1797		 Email for Toronto IT Services Email Toronto Sales Office
sales@dtechconsulting.com
  • Small Business and Non Profit Specialists


    Corrado Licini, Controller
    Endeavour Magic + Logic
  • Small Business and Non Profit Specialists


    Mark H. Arnold, Senior Partner
    Gardiner Miller Arnold
  • Small Business and Non Profit Specialists


    Harshesh Patel, Accounting Manager
    Zebrano
  • Small Business and Non Profit Specialists


    Sherry Naylor, Director
    MDG and Associates
  • Small Business and Non Profit Specialists


    Kathy Garrison, Manager of Office Services
    Diocese of Toronto
    

 

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